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Person-centred Care

Person-centred care is providing care that is responsive to individual personal preferences, needs and values and assuring that patient values guide all clinical decisions.

A number of programmes and pilots in operation at present are aimed at putting people at the centre of care and at supporting the development of relationships between NHSScotland staff, patients and carers which result in shared decision-making, better experiences and outcomes for patients and carers, and greater job satisfaction for staff.

The strategy seeks to implement a generic and appropriate approach for measuring individual patients own assessments of the quality of the outcome of their healthcare episode, whether in primary, secondary or emergency care, so that a patient-based measure of health outcomes and experience can also be used to drive improvement in the quality of healthcare services.

    • Initial Improvement Interventions for Person-centred Care

      Initial improvement interventions will be:

      • Implementation of the new Self-Management Strategy
      • Implementation of the Patient Rights (Scotland) Bill in 2011;
      • Action in response to the first results of the Better Together Patient Experience surveys;
      • Collection of appropriate data to measure patient reported outcomes (PROMS);
      • Shared decision-making defined, supported and measured;
      • Implementation of the CARE approach in primary and community care;
      • Building on the principles of the Quality and Outcomes Framework (QOF) to maximise quality in the other contractor areas;
      • Enhanced management of falls, pressure area prevention and nutrition;
      • Improve resources to support better health literacy;
      • Develop evidenced interventions to support improved person-centredness;
      • Develop a programme of action to ensure that peoples’ equality needs are gathered, shared and responded to across health services by Summer 2011; and
      • Introduce interventions to improve staff experience.